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3 Step Offline Booking Process
| Step #1: | Request a Quotation. Upon receiving your
request, we will e-mail you a Quotation including conversion to
foreign currency and payment options, plus a reference number
to proceed to Step #2 should you agree witht the Quotation. |
Step #2: | If you accept the Quotation and wish to
confirm and pay for services as quoted, in order for services to be requested, you must submit a Registration Form with complete travel details, and payment information.
Service providers have up to 72 working hours to respond to requests
from the time they are processed in our Havana operations office. |
| Step #3: | Upon confirmation of your reservation(s), we will process your deposit or payment in full (see booking info for individual and group travel terms). If
you requested payment by cheque or money order, you will be issued a
statement at this time with all necessary instructions to complete
payment to our corresponding Canadian or Cuban accounts. When
payment is complete, you will be issued an Invoice with confirmation
numbers and an email message from our Canadian office with all necessary information for claiming services in Cuba. |
Notes:
- WoWCuba/MacQueen’s Island Tours may not be able
to secure reservations for individual land services received less than
72 hours (Mon-Fri) prior to departure. If we are successful, a $35 late
booking fee applies. Reservations received less than 24 hours (Mon-Fri)
prior to departure will not be accepted.
- If you intend to pay for travel services by
cheque or money order, you will be given 7 days from the time of
confirmation of services to complete payment with our Canadian office.
Should your cheque/money order payment fail to arrive in a timely
manner, you will be provided with the option of cancelling services or
providing a credit card for guarantee/processing. Wire transfers to
Canada are provided a 7-day time limit, and wire transfers to Cuba must
be completed within 24 hours of issuance of your
statement.
- A physical imprint of your current Visa credit
card is required if you wish to use our emergency cash advance service locally in Havana. Our office requires 24 hrs advance notice if you require this service, available Mon-Fri.
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